Service Standards

Strategic Goals for Research Grants Team

• Have Researcher and Funder Needs at the forefront of all we do
• Work to our core values of Integrity, Expertise, Community and Collaboration
• Increase transparency of reporting for research income and expenditure across the University and to grant holders
• Maintain tight stewardship over the funder monies
• Evolve systems and processes to allow for the efficient management and processing of research grants from project award to completion
• Develop a culture of customer service and professional support to the Research Community.

We aim to :

• Listen to you and use your feedback to improve our services
• Meet your information needs in an informed, friendly and respectful manner
• Communicate with you clearly, accurately and in a timely way
• Make timely claims to funders in accordance with agreed contractual arrangements
• Meet milestones for key activities
• Ensure information held is current and accurate
• Consult with all those who have an interest in our processes and services
• Deliver a high level of customer support.